Terms of Business

Services:

Once I have assessed your needs during a consultation, I will make a recommendation for you.

Prescription:

This will detail which remedies you require and how and when to take your remedy.

Cancellation Fee
Patients will be asked to notify cancellation of appointments no later than 24 hours before pre-booked appointment, and to accept responsibility for all payment if this request is not adhered to.

Payment is accepted by bank transfer or cash. To comply with current regulations bank/card details will be destroyed in line with current GDPR regulations.

If you have any ongoing questions or require support, please do not hesitate to contact me. E-mail and text are preferable. I will respond to you within 1 working day (please note that I do not work on a Monday). If I am away there will be a messaging service set up with relevant options.

Any fees payable are non-refundable and payment is required within 24 hours of the appointment.

If you have a Complaint:

Please put your complaint in writing to me and I will respond within 7 working days.

Ali Lomax – ali@horsleyhomeopathy.co.